Event Terms & Conditions

Last updated: 6th February 2026

1. Event registration

By registering for an SMC event, you agree to these Event Terms & Conditions. Event tickets are sold via our nominated ticketing partner.

2. Tickets and transfers

Tickets are valid only for the event and date specified.

Unless stated otherwise, tickets may be transferred to another person by notifying us prior to the event.

Resale of tickets for commercial gain is not permitted.

3. Refunds and cancellations

No refunds will be provided for non-attendance or late cancellations.

Where an event is cancelled by SMC, you will receive a full refund or the option to transfer your ticket to a rescheduled event.

4. Event format, speakers and content

SMC events are community-led events. Speakers, panellists, session formats and content are subject to change without notice.

We may make reasonable changes to event format, timing, location (including moving to an online format), speakers or content. These changes do not automatically entitle you to a refund.

5. Eligibility and attendance

Some events are only open to validated marketers or other specified professionals. Where this applies, eligibility requirements will be clearly stated in the event description.

We reserve the right to request reasonable information to validate eligibility. If we are unable to validate your eligibility to attend, we reserve the right to cancel your ticket and provide a full refund.

6. Code of conduct

We aim to create a welcoming, respectful and inclusive environment. We reserve the right to refuse entry or remove any attendee whose behaviour is disruptive, unsafe or inappropriate. No refund will be provided in these circumstances.

7. Photography and recording

Events may be photographed or recorded for community, promotional or reporting purposes. By attending, you consent to the use of your image or likeness unless you advise us otherwise before the event. Let the organiser know on arrival if you don’t want to be photographed.

8. Liability

You attend events at your own risk. To the extent permitted by law, SMC is not responsible for any loss, injury or damage suffered in connection with attending an event.

9. Contact

For questions about events or tickets, please contact us via the Contact Us page on our website.